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Returns & Exchanges
At CHIQUEL, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused products to ensure the highest standards of hygiene and safety.
Check Eligibility
Ensure your items are in their original, sealed packaging and were purchased within the last 30 days to qualify for a full refund.
Submit a Request
Contact our dedicated support team with your order number and a brief reason for the return to receive your unique Return Authorization code.
Pack and Label
Securely package your beauty products to prevent damage during transit and clearly mark the exterior with your Return Authorization code.
Ship and Track
Send your package back to our warehouse via your preferred carrier and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing